1. What is a virtual assistant, and how can Forte Virtual help my business?
A virtual assistant (VA) is a remote professional who provides administrative, technical, or creative support to businesses and individuals. At Forte Virtual, we specialise in administrative support, data management, website maintenance, and more—helping you save time, increase efficiency, and focus on growing your business.

2. Why choose Forte Virtual over hiring an in-house employee?
With Forte Virtual, you get the benefits of a professional assistant without the costs of hiring in-house. There’s no need to cover holiday pay, National Insurance, sick leave, pensions, office space, training, or equipment costs. You simply pay for the services you need, when you need them.

3. What industries do you work with?
We support a range of industries, including independent estate agents, tradespeople, online fitness coaches, brand designers, graphic designers, and photographers. However, our services are flexible and can be tailored to businesses in any industry.

4. How do your service-based packages work?
We offer a range of fixed-price service packages designed for specific business needs, including Power Hours, VIP Half-Days, VIP Days, and Taskmaster Retainers. These options provide structured support without the uncertainty of hourly billing. If you prefer flexible, ad hoc assistance, you can choose our hourly support option instead.

5. What if I need a service that isn’t listed in your packages?
We offer custom packages to fit your unique requirements. Get in touch, and we’ll create a solution tailored to your business.

6. Can I switch between packages if my needs change?
Yes! We understand that business needs evolve, so you can upgrade or adjust your package at any time.

7. How much do your services cost?
Our pricing depends on the package or retainer you choose. We offer fixed service-based packages as well as the Taskmaster Retainer Package for flexible hourly support. Contact us for a personalised quote.

8. Do you offer ad hoc services?
Yes, we do! Our ad hoc services are available at £30 per hour, perfect for one-off projects or occasional tasks.

9. How do I pay for your services?
We accept payments via bank transfer or card payment. For our Power Hour, VIP Half-Day, and VIP Day packages, payment is required upon booking to secure your session. Retainer clients receive an invoice at the start of each month, while ad hoc services are billed upon completion.

10. How do I get started with Forte Virtual?
Simply contact us to discuss your needs! We’ll set up a consultation to understand your business and recommend the best package for you. Once agreed, we’ll send over a contract, and you’ll be ready to go.

11. How do we communicate and collaborate?
We primarily communicate via email, but we’re also happy to arrange Zoom or phone calls as needed. We use tools like Google Drive, Dropbox, and project management software to collaborate efficiently.

12. What happens if I don’t use all my hours in the Taskmaster Retainer Package?
Unused hours do not roll over to the next month, as we allocate time in advance to ensure availability. If you need more flexibility, consider one of our service-based packages instead.

13. Do you work with international clients?
Yes! While we’re based in the UK, we work with clients worldwide. Time zone differences are no issue—we’ll coordinate accordingly.

14. What are your typical turnaround times?
Turnaround times depend on the complexity of the task and current workload. As a general guide:

• Standard admin tasks: 24-48 hours

• Data analysis & reporting: 3-5 working days

• Website maintenance & updates: 2-4 working days

• Canva designs & presentations: 3-7 working days

For urgent requests, please let us know in advance. Priority service may be available at an additional cost.

15. What is your cancellation policy?

• Monthly Retainers: A 30-day notice is required for cancellations. No refunds are issued for unused hours.

• Service-Based Packages (Power Hour, VIP Half-Day, VIP Day): Cancellations made at least 48 hours in advance can be rescheduled. No refunds are available once booked.

• Ad Hoc Tasks: Cancellations must be made at least 24 hours in advance, or a 50% cancellation fee may apply.

• Custom Packages: Cancellation terms will be outlined in your custom agreement, based on the scope of work. Please contact us to discuss changes.

16. Do you have a referral scheme?
Yes! If you refer a new client to Forte Virtual, you’ll receive a reward as a thank you. Whether it’s a discount on your next invoice or a free hour of VA support, we appreciate referrals and want to give back to those who help us grow.

17. How does the referral scheme work?

• Simply refer a friend, colleague, or business owner to us.

• If they sign up for a retainer package, you’ll receive a reward.

• There’s no limit—refer as many people as you like!

For full details on our referral rewards, get in touch.