Privacy Policy

Last Updated: 08/09/2024

At Forte Virtual, we are committed to protecting the privacy and confidentiality of our clients, prospective clients, and website visitors. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

1. Information We Collect

We may collect and process the following types of personal information:

  • Contact Information: Name, email address, phone number, and mailing address.

  • Business Information: Company name, job title, and business needs.

  • Payment Information: Bank details, credit/debit card information, and payment history.

  • Communication Data: Emails, messages, and other communications between you and us.

  • Website Usage Data: Information about your visits to our website, including IP address, browser type, pages visited, and the date and time of access.

2. How We Use Your Information

We use your personal information for the following purposes:

  • To provide and manage our virtual assistant services.

  • To communicate with you regarding inquiries, projects, and contracts.

  • To process payments and manage billing.

  • To improve our website, services, and customer experience.

  • To comply with legal obligations and resolve disputes.

  • For marketing purposes, with your consent, such as sending newsletters or promotional materials.

3. Legal Basis for Processing Your Information

We process your personal information based on the following legal grounds:

  • Performance of a Contract: When we enter into a contract to provide our services.

  • Consent: When you provide consent for marketing communications or other optional data processing activities.

  • Legitimate Interests: To manage and promote our business, except where such interests are overridden by your rights and interests.

  • Compliance with Legal Obligations: When we are required to comply with legal obligations, such as record-keeping for tax purposes.

4. Sharing Your Information

We do not sell, rent, or trade your personal information with third parties. We may share your information in the following circumstances:

  • Service Providers: With trusted third-party service providers who assist us in delivering our services (e.g., payment processors, IT support).

  • Legal Requirements: When required by law, regulation, or legal process, or in response to a valid request by public authorities.

  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our business.

5. International Data Transfers

As we work with clients both in the UK and internationally, your personal information may be transferred and processed in countries outside the European Economic Area (EEA). We ensure that such transfers comply with applicable data protection laws, including implementing adequate safeguards, such as the use of Standard Contractual Clauses or relying on the adequacy decisions of the European Commission.

6. Data Security

We take reasonable and appropriate technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Retention of Your Information

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

8. Your Rights

You have the following rights regarding your personal information:

  • Access: The right to access the personal information we hold about you.

  • Rectification: The right to request that we correct any inaccuracies in your personal information.

  • Erasure: The right to request that we delete your personal information under certain conditions.

  • Restriction: The right to request that we restrict the processing of your personal information.

  • Data Portability: The right to receive your personal information in a structured, commonly used, and machine-readable format.

  • Objection: The right to object to our processing of your personal information based on legitimate interests or for direct marketing purposes.

  • Withdraw Consent: The right to withdraw consent at any time if processing is based on consent.

To exercise any of these rights, please contact us at [your contact email].

9. Cookies

Our website uses cookies to enhance your experience and analyze website traffic. For more details, please refer to our Cookie Policy.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we will notify you of any significant changes. Please review this policy periodically for any updates.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Forte Virtual
Email: hello@forte-virtual.com